Terms of Service

Terms of Service for Patients Using CureMe

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• CureMe – the owner and administrator of the Platform, facilitating interactions between Patients, Clinics, and Healthcare Professionals.
• Platform / Service / Portal – the CureMe online platform enabling Patients to access information about Clinics and Healthcare Professionals, book medical services, and communicate electronically, available as a web and mobile application.
• Patient – an individual using the Platform to seek medical information, book appointments, or communicate with Providers.
• Clinic – a legal entity or healthcare facility registered on the Platform.
• Clinic Manager – an individual authorized by a Clinic to manage its presence on the Platform.
• Clinic Support User – an employee of a Clinic with limited administrative access to patient scheduling and communication tools.
• Professional / Healthcare Professional / Provider / Healthcare Provider – a person with appropriate qualifications and authorization to provide health services, registered on the Platform individually or through a Clinic.
• Services – any medical, advisory, diagnostic, therapeutic, or other health-related services provided by Clinics or Healthcare Professionals, whether in-person or remotely via telehealth.
• Account – a unique user profile created by a User to access and use the Platform's functionalities, accordingly to their role.
• User – any individual using the Platform, including Patients, Professionals, Clinic Managers, and Support Users.
• Personal Data – any information relating to an identified or identifiable individual processed through the Platform, including but not limited to identification data, contact information, appointment history, and administrative details.
• EMR (Electronic Medical Record Identifier) – a random, unique, alphanumerical identifier assigned to each Patient within the Platform, used to anonymize and reference Patient records. The EMR does not contain any personal data and allows identification of a Patient only within the CureMe system when the exact identifier is provided.
• Appointment / Booking – a scheduled consultation or service between a Patient and a Professional arranged through the Platform.
• Administrative Appointment Data – non-medical information related to an appointment, including but not limited to: date, time, status, location, and communication logs, accessible to CureMe for operational purposes.
• Content – any information, text, review, or material submitted, posted, or transmitted by the Patient through the Platform.
• No-Show – failure to attend a scheduled appointment without cancellation.
• User-Generated Content – any Content created by the Patient, including reviews, comments, messages, files, or other materials submitted via the Platform.
• Medical Data / Health Information – any information relating to a Patient's physical or mental health, diagnosis, treatment, medical history, or clinical status.
• Third-Party Providers – external entities that supply services integrated into or used by the Platform, including hosting, analytics, communication, or support tools.

2. General Provisions

1. These Terms and Conditions govern the use of the Platform by Patients.
2. By registering an Account or using the Platform, the Patient confirms having read and accepted these Terms and Conditions.
3. CureMe provides only technological infrastructure facilitating contact between Patients and Healthcare Professionals or Clinics. CureMe does not provide medical services and is not responsible for medical outcomes.

3. Registration and Use of the Platform

1. Creation of an Account requires providing accurate, complete, and current personal information, including identification data necessary for appointment scheduling with Clinics or Healthcare Professionals.
2. The Patient needs to be at least 18 years old in order to create an Account.
3. The Patient is solely responsible for the accuracy of all information provided on the Platform.
4. Providing false, misleading, outdated, or incomplete information may result in:
   • suspension or deletion of the Patient's Account,
   • inability to access Services,
   • refusal of the Clinic or Professional to provide services,
   • reporting the incident to appropriate authorities when required by law.
5. The Patient is responsible for maintaining the confidentiality of their login credentials. Any activity performed through the Patient's Account is deemed to be performed by the Patient.
6. The Patient agrees to use the Platform in compliance with applicable laws and not to misuse its features, including but not limited to booking systems.

4. Platform Functions and Limitations

1. CureMe provides technological tools enabling Patients to:
   • access profiles of Clinics and Healthcare Professionals,
   • schedule appointments,
   • manage personal data stored on the Platform.
2. CureMe does not guarantee:
   • availability of specific Clinics or Professionals,
   • appointment dates offered by Clinics or Professionals,
   • accuracy of medical information provided directly by Clinics or Professionals.
3. CureMe is not responsible for:
   • the quality, correctness, legality, or effectiveness of health Services provided,
   • medical decisions or advice given by Clinics or Professionals,
   • cancellations, delays, or changes made by Clinics or Professionals.

5. Responsibility of the Patient

1. The Patient bears full responsibility for:
   • accuracy and truthfulness of personal data entered during registration or at any time thereafter,
   • correctness of health information provided to Clinics or Professionals,
   • actions performed through their Account,
2. The Patient must refrain from:
   • impersonating others,
   • misusing appointment systems (e.g., repeated no-shows, spamming),
   • using the Platform for unlawful purposes.
3. Any attempt to mislead Clinics, Professionals, or CureMe may result in account suspension or removal, refusal of the Clinic or Professional to provide care and/or reporting the incident to appropriate authorities when required by law.

6. Fees and Payments

1. Use of the platform by Patients is free of charge.
2. Any payments for medical services are made directly between the Patient and the Clinic or Healthcare Professional, according to their rules.
3. CureMe does not process, settle, or guarantee any payments for medical services.

7. Reviews and Patient Feedback

1. After each completed appointment scheduled through the Platform, the Patient is entitled to submit a review evaluating their experience with the Clinic or Healthcare Professional.
2. Reviews consist of:
   • a rating on a scale from 1 to 5, represented by the corresponding number of stars, and
   • a written text review describing the Patient's experience.
3. By submitting a review, the Patient confirms that all information provided is truthful, accurate, and based on their actual experience.
4. The following types of content are strictly prohibited in reviews:
   • hate speech, discriminatory statements, harassment, or offensive content,
   • defamation or unverified accusations,
   • intentionally false, misleading, or fabricated information.
5. CureMe reserves the right to moderate, hide, or remove any review that violates these Terms or applicable laws.
6. Serious or repeated violations, including providing false information or engaging in hateful, defamatory, or discriminatory behavior, may result in temporary suspension or permanent deletion of the Patient's Account.
7. Violations mentioned in point 7.6 may be reported to authorities, according to local law.
8. The Patient acknowledges and agrees that their submitted rating and review will be publicly visible on the profile of the relevant Healthcare Professional.

8. Data Protection and Privacy

1. The Patient's personal data is processed in accordance with applicable laws and the CureMe Privacy Policy.
2. Patients agree that their personal data may be shared with Clinics and Professionals for the purpose of booking or providing medical Services.
3. CureMe undertakes to maintain appropriate security measures but is not liable for actions of Clinics or Professionals regarding the handling of patient data on their side.
4. The Patient agrees that CureMe and its employees may access and view administrative and technical information related to their appointments, including but not limited to appointment type, date, time, and location. Only non-medical administrative appointment data will be visible to CureMe for operational, technical, and support purposes.
5. The Patient agrees that their personal information, including identification and contact details necessary for scheduling and managing medical appointments, will be visible to Healthcare Professionals and Clinics (including support users added by Clinics) with whom the Patient has at least one appointment scheduled, including appointments that were later cancelled. This visibility is required for proper appointment coordination, verification, and administrative processing.
6. The Patient acknowledges and agrees that Healthcare Professionals, Clinic Managers and Clinic Support Users may locate the Patient within the Platform if they provide an exact and complete match of:
   • the Patient's full phone number,
   • the Patient's full email address,
   • the Patient's EMR.

   This feature is used only for appointment scheduling purposes and does not allow Healthcare Professionals, Clinic Managers or Clinic Support Users to view or modify Patient's records.

9. Final Provisions

1. CureMe reserves the right to amend these Terms and Conditions at any time. Patients will be informed about material changes in advance. Continued use of the Platform following the effective date of amendments constitutes acceptance of the updated Terms.
2. In matters not regulated herein, the laws of the jurisdiction in which CureMe has its headquarters shall apply.
3. Any disputes arising from or related to the use of the Platform shall be resolved by the competent court having jurisdiction over the location of CureMe's headquarters.
4. By accepting these Terms and Conditions, the Patient confirms that they have read, understood, and agree to all provisions contained herein.

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, you may contact CureMe via email.

Email: info@cureme.al